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FAQs
Air Travel Jargon
Is a non-stop flight the same as a direct flight?
What is the main difference between scheduled & charter flights?
Making Your Reservation
If I book by phone will I be charged a booking fee?
How will I know when my booking is confirmed?
Can I pay for a flight for someone else, even if I'm not traveling?
What if I want to make a booking for more than six passengers / a group booking?
What if I want to return from / to a different airport?
Where can I find your Terms & Conditions?
Paying For Your Booking
Can I book now and just pay a deposit?
Is there an extra charge for paying by credit card?
Managing Your Ticket
How can I cancel a booking and request a refund?
How long do refunds take to process?
Do I still need to reconfirm my flights?
Tickets
Can I change the name on a ticket?
Can I use only the return part of my ticket?
The name on my ticket does not exactly match my passport. What should I do?
My ticket does not show my middle name - does it matter?
When will I receive my tickets?
Will I receive paper tickets or e-tickets?
What should I do if I lose my tickets?
Air Travel Jargon
Is a non-stop flight the same as a direct flight?
No, non-stop flights operate between two airports without calling at any other airports on the way. A direct flight, for example from London to Auckland, may have one or more landing points on the way, although these are not shown on the tickets. In some cases travelers may be asked to leave the aircraft, or even pass through immigration, at these landing points.
What is the main difference between scheduled & charter flights?
Broadly speaking a charter flight is a plane chartered by a travel company, and generally operates no more than twice a week to several destinations. The majority of the seats are sold as a component of the holiday package including accommodation sold by the travel company, but numerous travel companies now sell some of the seats without any further arrangements. A scheduled flight is operated and advertised by the airline in its own right, to a regular, published schedule. As the charter flights are for vacationists they tend to be cheaper but this is reflected in aboard service (meals and drinks are not always included) and seats may have slightly less legroom.
An e-ticket is an electronic ticket; it contains all the information shown on the paper ticket but is stored in digital form in airline's database management system. When an e-ticket has been issued, the traveler just needs to print out their receipt / itinerary indicating the booking reference. At the departure airport the passenger goes directly to the airline check-in desk. The main benefits to the traveler are that the e-ticket cannot be lost; there is no need to wait in the queue for tickets at the airport, and any route changes (where permitted by the airline) can be dealt more easily. This form of ticketing is becoming common, and the IATA has started implementation of e-ticketing worldwide.
An open jaw happens when the passenger returns from a city other than the one he/she arrived, or in which the final destination is not the same as the original departure. For instance, London – Amsterdam / Amsterdam – Accra.
Making Your Reservation
If I book by phone will I be charged a booking fee?
No, SkyTrip does not charge any booking fee. Booking is absolutely free on SkyTrip.
How will I know when my booking is confirmed?
If you have booked a scheduled flight, you will receive an acknowledgment email from SkyTrip shortly after that SkyTrip has received the booking. When the booking reaches SkyTrip’s ticketing staff, the card details are checked and the payment is charged. When your ticket has been issued, you’ll further receive an email indicating your ticket details.
Can I pay for a flight for someone else, even if I'm not traveling?
Normally, third party payments are not accepted, but in certain conditions it may be accepted subject to the fulfillment of following requisites:
- Colored scan of both sides of Credit/Debit card to be sent as an email attachment.
- Scanned Passport copy of Cardholder to be sent as an email attachment.
- Scanned Passport of Passenger to be sent as an email attachment.
- Exact amount and Authorization code verification by Cardholder from his Card Issuer.
- Written approval by Cardholder properly signed to authorize the transaction on his or her credit/debit card.
- Administration fee of £ 20 for processing third party Credit/Debit card payments.
- All the above serve as safety measures to assure that the actual cardholder is using the card with his/her consent. There are no exclusions to this and after due inspection, we hold the right to reject ticket issuance if any doubtful situation comes up.
What if I want to make a booking for more than six passengers / a group booking?
In the first instance Email your requirements or call us on : 02084329838. We will try to find suitable flights, and can then contact the airline or tour operator to confirm the availability and price. Please note that With scheduled flights, we advise against making several small bookings for groups of 10 passengers or more, since some airlines may identify groups and reject the bookings. Normally the group fares offered by airlines mean that each member of the party pays the same fare, and in some cases the group fares offer more flexibility if details need to be changed.
What if I want to return from / to a different airport?
SkyTrip also offers open jaw scheduled flights. To know more about the availability of open jaw scheduled flight, call SkyTrip's sales department at: 02084329838
Where can I find your Terms & Conditions?
To view our Terms and Conditions Click Here.
Paying For Your Booking
You can pay SkyTrip thru American Express, MasterCard, Visa Debit & Visa Electron. For more details about the payment methods you can consult SkyTrip’s Travel Advisor on: 02084329838
Can I book now and just pay a deposit?
For many flights, SkyTrip are happy to accept a deposit if you book more than 10 weeks in advance of travel. The amount of the deposit will be advised at the time of booking. The full balance would then be payable 10 weeks before departure.
Yes, all the information you provided to SkyTrip will only be used for booking purpose only and will not be disclose to any person or company.
Is there an extra charge for paying by credit card?
SkyTrip are pleased to accept debit and credit cards. On flight bookings there is a 3% fee for credit card payments.
Managing Your Booking
Please consult Booking Terms and Conditions. If your ticket does permit changes, the airline sometimes charge an amendment fee. In addition, SkyTrip normally make a service charge to revalidate or reissue your ticket.
How can I cancel a booking and request a refund?
For booking cancellation and refund details please consult our Booking Conditions.
Please consult Booking Terms and Conditions. If your ticket does permit changes, the airline sometimes charge an amendment fee. In addition, Travel Hou normally make a service charge to revalidate or reissue your ticket.
How long do refunds take to process?
With refunds on scheduled flights, SkyTrip often has to apply to the airline for authority to refund; the time taken varies from airline to airline but it usually takes ten weeks or more.
Do I still need to reconfirm my flights?
For scheduled flights, SkyTrip recommends that you to reconfirm each flight seventy two hours prior to departure. For some airlines it is a mandatory requisite, but it is a good idea anyway as it gives us a chance to advise you of any last minute changes to your travel plan. To reconfirm your flight, you can call us on: 02084329838 or email our Sales Department. We also recommend that you do the same on your return by contacting your airline locally.
Baggage allowances do vary according to the airline you are traveling with and the destination. The following is a guideline only - exceptions do exist. Most airlines still use the weight system, allowing you to check-in twenty kilograms of luggage (economy class). The allowance is normally thirty kilograms in business class and forty kilograms in first class. Several transatlantic flights use the “piece” system, usually permitting each traveler to check-in two pieces of baggage (max weight per piece varies between twenty kilograms – thirty two kilograms). For health and safety reasons items of luggage weighing over thirty kilograms will not be accepted. Infants are not usually entitled to a luggage allowance. In addition, each traveler may carry one piece of hand baggage, subject to certain weight and size limitations. Certain things may not be carried in hand baggage. Excess luggage is usually charged for, and is only carried subject to space being available on your flight.
Tickets
Can I change the name on a ticket?
If you wish to make a name change, please contact us and we will try to help. Most scheduled airlines do NOT permit name changes. If a name change is possible, additional charges normally apply.
Can I use only the return part of my ticket?
If you do not turn up for your outbound flight, most airlines now automatically record this as a 'no-show' and cancel any onward or return flights. In some cases it may be possible to keep the return flight - call us on : 02084329838 and we will confirm the airline's policy.
The name on my ticket does not exactly match my passport. What should I do?
Most airlines need that the first name and surname on your ticket must match the first name and the surname on your passport. Please remember that it is not possible to include spaces or punctuation marks in names on tickets, so do not worry if these do not show on the ticket. If there is a spelling mistake on your ticket, or if the first name and surname shown does not match your passport, let us know as soon as you can - we may be able to help. Several scheduled airlines do not allow name changes and it may be a requisite to cancel your booking (paying relevant cancellation fee) and make a fresh booking in the right name.
My ticket does not show my middle name - does it matter?
The majority of airlines simply require that the first name and surname shown on your ticket match the first name and surname shown on your passport.
When will I receive my tickets?
For scheduled flight bookings, tickets are issued as soon as we have confirmed your card details and taken the payment. This is usually done within three working days of the booking being made. Electronic tickets will then be sent to your e-mail address. The delivery time for paper tickets will vary according to whether you select Recorded Delivery (it takes up to seven days) or Special Delivery (it is delivered the next working day).
Will I receive paper tickets or e-tickets?
For scheduled flight bookings an e-ticket will be issued whenever this facility exists. If you have booked but not been given a choice of delivery options, an e-ticket will be emailed to you. Where an e-ticket is not possible, you will be given a choice of how you would like the tickets to be sent (and the relevant postage and packing charges). Note that SkyTrip can only send tickets to addresses in the UK.
What should I do if I lose my tickets?
If you lose your tickets, notify SkyTrip as soon as possible by emailing us, or calling: 02084329838. We will do our best to help. It is often possible to arrange for replacement tickets to be issued at the airport, but there may be an additional charge for this service.
